Refund Policy

Last updated: August 2026

Refund Eligibility

Refunds depend on the cancellation policy of the hotel, homestay, tour package, or cab service you booked. The applicable policy is shown before payment and on your booking confirmation.

Common Policy Types

• Free cancellation — within the stated window before check-in / departure
• Partial refund — based on vendor rules and timing
• Non-refundable — often applies to promotional or peak-season rates

Processing Time

Approved refunds are typically processed within 5–10 business days to the original payment method. Bank or gateway timelines may vary.

How to Request a Refund

1. Open your customer account → Manage Bookings
2. Cancel the booking if it is still within the free/partial cancellation window
3. If you need help, contact support with your booking number via Contact, WhatsApp, or Servito Assistant

Failed Payments

If payment fails, your booking is not confirmed. No refund is due for an unsuccessful charge; any temporary bank hold is released by your bank according to their timelines.

Partner Settlements

Vendor payouts and refund adjustments are handled according to Servito Tourism settlement rules after booking cancellation or refund approval.