Support

How Can We Help?

Whether you need help with a booking, payment, cancellation, or partner listing, our support team is ready to assist you.

Quick Help — Servito Assistant

Use the chat button on any page to open Servito Assistant. Get instant answers about hotels, homestays, tours, cabs, bookings, and partner registration — or jump straight to WhatsApp, call, or our contact form.

Booking Support

For questions about hotel, homestay, tour, or cab bookings, include your booking number (for example SVT-YYYYMMDD-XXXXXX) when you contact us so we can help faster. Logged-in customers can also manage bookings from their account dashboard.

Payments & Refunds

Payment issues and refund requests follow the cancellation policy shown at checkout. See our Refund Policy for details. If a payment fails, you can retry securely from your booking page.

Partner & Vendor Help

Property owners, tour operators, and cab providers can register as partners. After you submit, you will receive a confirmation email. Once approved, you get vendor dashboard access to manage listings, bookings, inquiries, and earnings.

Other Ways to Get Help

• Browse frequently asked questions
• Send us a message or request a callback
• Call or WhatsApp using the numbers shown on our homepage contact panel
• Email us at the support address listed in site settings / contact page

Support hours: Monday – Saturday, 9:00 AM – 7:00 PM IST